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Do your sitters have background checks?
Yes, all of our team members must undergo background checks upon hiring.
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How do you enter my home for service?
Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.
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Will you also take in my mail, water the plants, etc. when I am out of town?
Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!
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Is alcohol allowed in the park?
No. Federal park rules will be applied. No alcohol allowed.
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What is the policy for unattended vendor spaces?
Vendor spaces must not be left unattended. An adult 18 years or older must be always present during the event.
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Are tablecloths required for vendor booths?
While not mandatory, tablecloths that drape to the ground are encouraged to maintain a neat appearance.
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Is it mandatory for vendors to be show-ready by a specific time?
Yes, all vendors must be show-ready for the public by 10:00 am on the day of the event. You would be assigned a booth number and it is not free-for-all.
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Can vendors use photos and videos taken during the event for their promotional purposes?
While Woofies may use photos and videos for its promotions, vendors are also encouraged to use the event's media for their promotional activities, provided they do not infringe on the privacy or rights of others depicted.
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How can I contact the events organizers if I have more questions?
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Can the booth space be shared of sublet?
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What is the booth space size provided to each vendor?
Each vendor booth space is approximately 10’x10’. All elements of your display must fit within this space. If a vendor needs additional space, they can request a second 10’x10’ space.
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What are the clean-up responsibilities for vendors?
Vendors must keep their display within their booth space, maintain cleanliness, and remove trash as it accumulates. Booths should be clear of debris and boxes hidden from sight.
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What is the cancellation policy for the event?
There will be no refunds. We also have a rain date which is Sunday, May 19th. If for whatever reason we cancel the event, there would be no refunds.
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What are the tax responsibilities for vendors?
Vendors must collect and report Virginia State Sales Tax, which is currently at 6%.
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How is the event advertised, and can vendors promote the event themselves?
The event is promoted through Woofie’s channels and local media. Vendors are encouraged to promote the event on their channels and link to the Woofie’s website.
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Can vendors solicit or pamphlet outside their booth space?
Solicitation and distribution of materials must be confined to the vendor’s contracted booth space only.
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What are the requirements for signage at the event?
Vendors can bring their professional-quality signs, which should not obstruct other booths or be placed outside their allocated booth space.
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Are there any limitations on booth occupancy?
Please ensure a reasonable number of people to ensure safety.
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When and how is load-in organized for vendors?
Vendors can load in between 8am and 10am and will be able to drive their vehicles into the park. Once done can park their vehicles in the designated vendor parking spot. All vendors will load-in the parking lot located on the west side of Trapp Rd via the North side entrance and there will be a sign for the vehicle entrance.
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What are the vendor’s responsibilities?
Vendors are responsible for their operations, materials, tools, equipment, and booth security. Booths must always be staffed by an adult during the event.
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What is the application process for securing a booth space?
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Will the event be canceled in case of bad weather?
In case of bad weather, the event will be held Sunday, May 19th instead of Saturday, May 18th, from 10am to 3pm.
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Is insurance required to participate as a vendor?
Yes, vendors must have Commercial General Liability Insurance and indemnify Woofie’s and Wolf Trap against all liabilities. You will also be asked for a copy of that insurance a couple weeks prior to the event.
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How many people are estimated to come to the event?
Based on past events, around 110 dogs were registered to show up. Therefore, we expect around 200 people. Vary to change.
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Would there be a fee to be a vendor?
Vendors, excluding food trucks, will have to pay a $50 fee to participate in the event.
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IF I USE A COUPON, WHEN WILL I BE BILLED?
If you use a coupon that gives you your first month free, then Stripe will bill you 30 days after your date of purchase.
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WHEN WILL I BE BILLED?
Stripe is our payment provider. They will bill you directly on the date of purchase and then on a monthly cadence.
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CAN YOUR VETS PRESCRIBE MEDICATION?
Our veterinarians can give advice and educate. Because our vets are virtual, a valid Veterinary Client Patient Relationship (VCPR) has not been established. Most State Laws prohibit veterinarians from prescribing medication without a valid VCPR.
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ARE YOUR VETS LICENSED?
All of our vets are licensed with at least 5 years of experience.
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CAN WE USE THIS ANYWHERE IN THE WORLD?
Yes, our app is accessible worldwide as long as you have Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down.
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ARE THERE ANY EXTRA COST IF I USE THE APP OUTSIDE OF THE INITIAL FEE?
No, once you have selected your payment option there are no additional fees.
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THE VIDEO IS BLURRY, HOW DO I GET A CLEARER IMAGE?
Video chatting requires a faster phone processor and good WiFi or Cell Data connection. iPhone 4 or greater or Samsung 4 or greater work well with Facetime. Some older models just don’t have the processor speed to make it work correctly. If you are experiencing difficulty it is most likely your connection. We encourage you to ensure you have adequate connection and an updated phone for best results.
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I’M HAVING TROUBLE CONNECTING TO A VET WHAT CAN I DO?
Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets is helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.
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CAN I CANCEL THE SERVICE?
You can cancel at any time.
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I HAVE SEVERAL PETS, DOES IT COST THE SAME FOR MULTIPLE PETS?
Members can register up to 6 pets under one membership.
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What are the benefits of hiring a dog walker?
Hiring a dog walker benefits both you and your pup. These benefits include:
- Regular walks promote health and exercise for your dog. In order to remain healthy your dog needs exercise and hiring a dog walker can help them achieve regular walks.
- Walking can help to eliminate destructive behavior at home. Hiring a dog walker will help to allow your dog to relieve his/her pent-up energy. In turn, your dog will be less likely to chew, bite, and bark during the day.
- Mid-day walks with a dog walker can provide companionship. Your pet will likely be happier if they have social interaction while you're away.
- Scheduled walks allow you to run errands after work without feeling guilty that your pup is home alone. You will have peace of mind knowing that your dog was able to get the exercise and relief they needed during their walk.
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What type of payments do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, and Amex) and some locations accept cash or checks. We recommend checking with your specific location to confirm.
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How do I pay gratuities?
Gratuities for your pet care providers are never expected but always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as Paypal, Zelle, Venmo, etc.
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Will you also take in my mail, water the plants, etc. when I am out of town?
Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!
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Do you administer medication?
Yes, we do. Depending on the type of medication administration that is needed, there may be an additional fee.
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How do I know that my dog was actually walked?
Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog.
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How do you enter my home for service?
Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.
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Can I just get a Nail Trim?
Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.
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What do you recommend for a dog that sheds?
Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents depending on the time of year AND the type of dog you have. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize a specially patented Coat Release™ technology to remove mats and tangles and release excess fur easily – without pulling or damage!
Our DeShed Treatment is safe for all dogs, puppies, and all coat types.
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What does special handling mean?
Special handling typically refers to pets who may have special needs due to size, coat condition, age, or medical needs. Sometimes pets may incur a special handling fee due to one of these scenarios.
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Can I request a groomer?
Yes! If you love your groomer, please feel free to request them for your next service.
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How long does the grooming take?
We estimate between 1 hour to 2 hours depending on the breed of your pet, condition of the coat, frequency of grooms, and your pet’s behavior.
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Is there a weight/size limit?
All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.
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Do I have to be home for the groom?
We do request that you are home for at least the first appointment. After your first groom with us, we can discuss if alternative access is an option for you so you do not need to be home for future grooms.
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Will the groomer come to the door to get the dog, or do I need to bring him out?
Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet’s grooming appointment is complete, we’ll bring them back to you – pampered, fresh, and clean!
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Can I be in the van with my dog during the grooming?
It is our company policy that clients are not allowed in the van during the actual groom unless it is a health or behavior-related issue where the groomer requires the client’s assistance. The safety of your pet is always our first priority!
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Can I see inside the van or take a tour?
Absolutely – in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know.
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What kind of products do you use? Are they hypoallergenic?
We offer a variety of premium luxury shampoos for you to choose from. We do offer Hypoallergenic options.
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If I bathe my pet, would the grooming price be less? Can we have the groom without the bath?
The price of the groom will be the same whether you bathe your pet prior to the groom or not. Our Pet Stylists typically will need to bathe your pet themselves to ensure the pet is fully clean, as a dirty coat can damage the equipment they use and could result in a less than perfect finish.
On occasion, we may agree to you bathing the pet ahead of time due to behavior or medical reasons. We will work with you in more detail if that situation were to arise.
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What if my pet is matted?
Mats on your pup’s fur can be unsightly and, most importantly, painful to your pet. Woofie’s takes the pain and stress out of dematting with our combination dematting treatment. We start by applying a dematting pretreatment to help soften and loosen the mats, then use a specialized dematting tool to safely and gently work through them. 15 minutes of brushing/dematting time is included in our core packages, if more time is needed, your Pet Stylist will discuss your options with you
Please Note: If mats are too severe to be humanely combed out, we may suggest shaving or veterinarian care.
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What is the price for a groom?
Our starting prices are breed-specific, but there are also many other variables that factor into the price, such as the pet's behavior, the condition of the coat, how frequently your pet is groomed, and the size of the pet to name a few.
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Do you need anything (connection to water or power) for the van?
Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home's power or water supply.
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What is included in a Luxury Bath/Mini Groom/Full Groom?
Our Luxury Bath service begins with a gentle coat brushing followed by a massaging bath featuring your choice of premium shampoo. Our no-tears, brightening face wash follows to cleanse away dirt and stains while the ears are gently sanitized to remove dirt and wax buildup. Next, nails are clipped and/or dremeled. We finish off with a thorough cage-free drying to remove any loose hair and a light, fragrant spritz.
Our Full Groom service is our signature Luxury Bath spa treatment plus a complete whole-body cut specific to your pup’s breed or your personal preference.
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Does mobile grooming cost more than grooming in a brick-and-mortar salon?
Yes, Mobile Grooming is a specialized service. It offers convenience and utilizes luxury products. Mobile Pet Stylists are limited to the number of pets they can accommodate in a day, due to offering personalized, one-on-one attention. Your pet gets the groomer's undivided attention throughout the entire grooming process. Mobile grooming is not a high-volume business, rather it is a premium service designed to reduce the stress of grooming on your dog and to be a convenience and time-saver for you.
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Do you service my location?
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Do your sitters have background checks?
Yes, all of our team members must undergo background checks upon hiring.
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How often should my pet be groomed?
On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.
Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming
