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FAQ – Frequently Asked Questions

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What are your service areas?
We currently provide service in Ashburn, Lansdowne and very limited areas of Potomac Station.

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What hours do you do your walks?
Our core hours are 7am – 5pm. We do provide service during evenings and weekends for an additional fee.

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Do you offer in-home overnight care?
Yes, we do. A woofie’s sitter will come to your home early evening to walk and feed your pets. The sitter will spend the night at your home and take care of your pets in the morning with another walk/feed. The Overnight Care service also includes a mid-day visit.

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What do I need to do to get started?
The first thing we need to do is schedule an in-home consultation. This enables us to get to know you and your pet. We will document as much information as we can so we can be sure that we are fully aware of your pet’s likes/dislikes, any special needs they have, anything we need to be aware of when we care for them, etc. If you decide to move forward with Woofie’s, we will discuss our pricing and program options to make sure we put you on a program that best fits your needs. We will ask you to sign a service agreement and we will request 2 copies of your house key.

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Should you tip your pet sitter?
We are extremely proud of the sitters we have as part of the woofie’s team. Our sitters work extremely hard to ensure the safety and well-being of your pet at all times and they will often go above and beyond the call of duty. 100% of all tips go directly to the pet sitter so if you think they have done a good job, we know they would greatly appreciate a tip.

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I’ve had bad experiences with other pet sitters in the past where it seemed like I had someone different coming into my home every day. Will this happen with Woofie’s?
Absolutely not. Woofie’s is a boutique firm. We only hire people that we know on a personal level and trust 100%. We will not hire people that we do not already know simply to meet a growing demand. We would rather stay small (and extremely busy!) but remain confident that we know exactly who is entering your home and caring for your pet at all times. It is a huge responsibility and we do not take it lightly.

What do you do in case of an emergency (sick pet sitter) or inclement weather?
In the event of a sick dog walker, we will have a back-up walker able to cover the visit because we always assign a back-up dog walker for all of our clients. Before a back-up walker is assigned, however, we will make certain the back-up walker comes to your house with your primary sitter to meet your pet. This ensures that the back-up walker is completely familiar with your pet’s routine so there is no disruption with your pet’s visit in the event your primary walker is sick or unable to do the visit for any reason. During our in-home consultation, we will ask for the name and phone number of an emergency contact as well as the name and number of a neighbor. In the event that we encounter severe weather, we could always ask a neighbor to cover us until we are able to safely make it to your house.

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What safety precautions do you take to ensure the security of my home?
We lock your house every time we enter and leave to ensure the security of your home at all times. We can also provide crime-deterrent measures such as rotating your lights and blinds to provide a lived-in look.

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How do I know for sure that my dog walker is spending the amount of time in my home that I am paying for?
Every time we enter and leave your home, we track the time on the Woofie’s report card that we will leave for you each time we leave your house.

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Are you certified in pet first aid?
The safety of your pet is extremely important to us. We have carefully reviewed the procedures for pet first aid from the American Red Cross. If your pet becomes sick during our care, we will immediately contact you and then your designated veterinarian or the 24 hour animal emergency hospital in Leesburg.

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Are you licensed, bonded and insured?
Yes, we are insured by the Insurance Company of the Carolinas through Pet Sitters International (PSI). We are also bonded through PSI and are licensed by the county of Loudoun.

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Which organizations are you affiliated with?
We are members of Pet Sitters International (PSI), National Association of Professional Pet Sitters (NAPPS), Northern Virginia Professional Pet Sitters Network (NVPPS) and the Loudoun County Chamber of Commerce.

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Do you have a list of references?
Absolutely. We are very happy to provide references upon request.

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What is your cancellation policy?
We ask that you give us at least 24 hours notice. You will be charged for the visit if you cancel less than 24 hours.

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Do you work on national holidays?
Absolutely! You will be charged the rate plus a holiday surcharge. Please be sure to always make your reservations as early as possible to reserve your spot.

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What is your policy on last-minute reservations?
We ask that you give us at least 24 hours notice. Reservations less than 24 hour notice will be assessed a $10 surcharge.

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What forms of payment do you accept?
We currently accept cash, checks (made out to “woofie’s”) and VISA and MasterCard.

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When is payment due?
Payment is due when services are rendered unless other payment options have been arranged in writing.